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Terms and Conditions

Accounts


Credit Facilities
If yours is a one-person business, we expect payment before we send your goods, by either direct credit or Visa/MasterCard/Bankcard. We only extend credit to customers who buy from us regularly (ie monthly). If yours is a larger business, we’re happy to offer a credit facility. However, we reserve the right to end it if you fail to meet our terms.
 
Terms of Payment
If you have an account with us, we require your payment by the 20th of the month following delivery unless we’ve already agreed otherwise. You can pay by direct credit to our account (ANZ 01 0517 0015889 00), quoting your customer code. By cheque or by Visa/MasterCard. Direct credit is our preferred option.

If you fail to make your payment on time, we have the right to cancel your credit facility – and we place all accounts that are overdue after two months (without prior agreement or explanation) with a debt collection agency. We reserve the right to charge collection and administration costs, as well as a fee of 3% interest per month on overdue accounts.We may refuse to do further business with you if you don’t meet our terms of payment.
 

 

Ordering


ORDERING
Free phone: 0508 894 103
Free fax: 0508 999 123
Email: orders@arthurholmes.co.nz
 
First Order
When you place your first order with us, we’ll give you a unique customer code This code is 6 letters, using the first 3 letters of your surname followed by the first 3 letters of your Christian name, plus 2 numbers starting from 01 up to 99 or if you have a Company name we use the first 6 letters followed by 2 numbers starting from 01 to 99. You’ll need to supply this code for any future orders.
We don’t require credit references, but we do ask that you pay for your first order in advance, preferably by supplying us with your credit card number and expiry date (we only accept Visa and MasterCard). Freight charges and GST will be added once your order is ready for despatch.
 
If you’re unable to use a credit card, you can post us a cheque or make a direct credit to our bank account (ANZ 01 0517 0015889 00) using a reference such as your customer code, surname, company name or invoice number. For our records, we’ll also need your full name, postal and delivery addresses (including postcode) and details of your phone and fax numbers and email address.
 
Subsequent Orders
To place another order you’ll need your customer code, plus (in the following order):
  • The product code (from this catalogue) or, if you’re not sure of the code, a full description of the product
  • The number of packs (cartons/trays) or individual items you need.
  • Product codes in this catalogue are for full pack sizes. If you’d like less than a pack size, simply delete the ‘C’at the end of the code.Please don’t use the photo number when ordering.NOTE that we always send closures with containers unless you ask us not to (by specifying ‘unfitted’ in your order) or by adding “u” at the end of the product code.
 
 

PRICING (Prices exclude GST) 


Packs
Prices per pack are not included in our 2009 catalogue owing to changing exchange rates and manufacturers’ raw material prices. However, current pack prices are available on our website www.arthurholmes.co.nz or by phoning or faxing us during business hours (weekdays 8am to 5pm).

Individual Items
If you order less than a full pack, you’ll be charged an extra 25% of the pack price to cover unpacking and repackaging.

1000 Items
If you order 1000 of any one product in a single order, we’ll supply to the nearest full pack and give you a special price per 1000 unfitted (i.e. without closures). Closures for these orders are sold in either full carton lots or less than carton lots on a per 1000 price.

Full Pallets
Because full pallets are sold as bulk packaged (i.e. the jars/bottles are not packed in trays or cartons), we can offer you a cheaper pallet price per 1000 unfitted. These are often imported containers held in our store, or containers sourced directly from our Auckland-based glass manufacturer, O-I New Zealand.
Note that you may have to pay a pallet deposit or layer board refundable charge, as well as freight charges if your pallet is sourced directly from O-I. Refunds will only be given when the empty pallets or layer boards have been safely returned undamaged, either to O-I (crediting our account# 10023) or to pallet manufacturer Chep (crediting our account# 6400437697). To ensure your credit, you’ll need to send us a copy of your consignment note, with exact details of what was returned.

Packing Slips, Invoices and Statements
We’ll send you a packing slip (unpriced) with your order (first-time customers also receive an invoice).
Please check your order immediately; if the goods don’t match the packing slip, simply contact us straight away to fix the situation.
Invoices are generated once your order has been packed, despatched and the appropriate freight added. We send statements with all invoices/credits attached to them in the first week of the month following despatch of the goods.

Freight
We’re committed to arranging the most suitable, cost-effective delivery method for your consignment.
We send small orders by courier, if possible strapped together in a single parcel to reduce costs. Consignments of more than three parcels generally go with Peter Baker Transport, although this method may be too costly for deliveries to rural areas.We often send larger consignments for rural areas and others by Toll Tranzlink.The price you pay will depend on the consignment’s weight and volume and whether it’s going to the North or South Island and to a rural address or not. The minimum freight charge within the North Island is $6.50 (plus GST) and the South Island $8.50 (plus GST).

Breakages
If items in your consignment arrive broken, please let us know immediately. We’ll liaise with our freight company to send new stock freight free or, if required, credit your account.

Dimensions
Dimensions provided are approximate only & subject to tolerance. Prior to arranaging labels or packaging please request a sample.

Cleanliness
Glass containers for food use are supplied clean , but not in sterile condition. We recommend that you wash prior to filling your product
 

 

Return and Crediting Policy

If the wrong product has been sent in error we will arrange for the return freight free and arrange for the correct product to be sent at no charge.
If you have made an error and ordered the wrong product we will accept them back at your freight expense and give you a credit less any freight expense.
Unused products can be returned at your expense providing they are in a saleable condition , we will credit your actual buying price less a handling fee of 25%.